Express Dispatch & Delivery

 

All contact lens orders from contactlens.com.au are sent via a Premium Express Delivery Service FREE if your order is over $250 or $12.95.

 

Our aim is to dispatch your contact lens order on the same day, if received by 12noon Sydney time, Monday to Friday. Once dispatched you will receive a dispatch notice and your health fund claimable receipt.

•  Acuvue  Alcon &  Bausch & Lomb lenses are dispatched from warehouses in Sydney.
• Cooper Vision Lenses are dispatched from the warehouse in Adelaide.
• Colourvue lenses are dispatched from the warehouse in Perth.

 

Orders placed over the weekend, or public holiday will be dispatched the next business day.

 

Many metro areas enjoy next day delivery however it is recommended that you allow up to 2-3 business days from confirmed dispatch.

 

All orders are tracked and delivery confirmation via email or text.

 

 Delivery To Your Home Address

Parcels are given an "Authority To Leave”, as we appreciate many customers enjoy this convenience, however this is not the case for Bausch & Lomb lenses which have to be signed for, as per Bausch & Lomb's company directive.

 

For the following reasons Star Track Couriers can delivery your parcel to the post office and TNT can decide to deliver your parcel to their local agent, such as a newsagency or service station.

• The letterbox is too small and the parcel doesn't fit
• There is nowhere safe to leave your parcel safe from the risk of theft or the weather.
• No Access such as gate locked or fear of dog on the property

In these instances a card will be left in your letterbox and we will also send a text message to you confirming these deliveries.

When collecting from the Post Office or the TNT local agent you will need to take some form of ID such as your drivers licence and your tracking number.

 

 Contact Lens Delivery To Your Work Place

Please include the business name in your address and the floor number if in a office block. The addressee needs to be an employee of the company otherwise delivery maybe refused.

 

Some businesses have a delivery instruction in place to take all mail to the post office rather than deliver it to the business.

The company organises collection and distribution, once your parcel has been delivered to the post office we are unable to track parcels from this point.

 

Some large office blocks have a mail room where deliveries are made and then distributed internally.

We are not able to track deliveries once parcels have been delivered to mail rooms.

 

 Contact Lens Delivery To Parcel Lockers

It is useful to include the street address of Post Offices where parcel lockers are located, please include the parcel locker number too.

 

 Health Fund Claimable Receipt Will Be Emailed To You.

Your contact lens order will arrive with a packing note, this is not your receipt, it will be emailed to you and will contain all the information required by your health fund to be able to process a claim.